Frequently Asked Questions

We ship worldwide and shipping will be calculated at checkout based on the distance so you can see what will the cost will be before checking out. We ship First Class Package (insurance not available) and Priority Mail (comes with up to $50 insurance). You will receive a shipping confirmation email after checkout with your tracking information. Customers are responsible for entering the correct shipping address at checkout including any apt or building numbers. 

PLEASE NOTE THE DEC 2020 / JAN 2021 SHIPPING SEASON IS CAUSING HUGE STRAINS AND DELAYS ON THE POSTAL SYSTEM! WE APPRECIATE YOUR PATIENCE IN GETTING YOUR ITEMS. THIS MEANS THEY WILL BE EXTREMELY DELAYED AND MAY NOT SHOW ANY NEW TRACKING DATA FOR WEEKS AT A TIME.  

My Package says "In Transit/Arriving Late" or it has Not Been Updated for days / weeks. 

- Due to the increase in holiday mail and worker restrictions due to Covid the post office is experiencing huge delays in shipping. Some post offices have reported that they have stopped scanning packages all together. This means your packages will likely be delayed for weeks and may not show any new data on the tracking in the mean time. 

We are aware how frustrating this can be and are asking for your patience while waiting for your package to arrive. If the transfers your ordered were for or a gift or time sensitive we will be happy to exchange or refund them after they arrive. Simply return them to us unopened and we will exchange or refund the purchase price to your card. 

My Package says it was delivered but I don't have it?

-Normally when this situation arises it was accidentally left with a neighbor or delivered to the wrong address. In most cases this issue can be resolved by contacting your local post office or mail carrier and let them know you are missing the package. You can ask them to track the GPS coordinates of where it was delivered so if it was accidentally delivered to a neighbor or the wrong address the post office should be able to see where it is and get it rerouted to you. Additionally, a few customers have stated sometimes their mail carrier will "prescan" the package by accident so the tracking will say it was delivered but it ends up arriving in the next day or two. If after 4 weeks (domestic) / 6 weeks (international) from the date of shipping your package does arrive to you we will refund or replace the order in full.

Lost Mail 

- If a package has been declared "lost" by the shipping carrier or it has not arrived to you (from the date of shipping) with in 6 weeks domestic / 8 weeks international please contact us elantransfers@gmail.com with your name, shipping address, and order number and we will make sure to investigate and if necessary exchange or refund you for the order. 

I take all major credit cards online and in person. They will be processed through Square.com I do not save your credit card info on my website (for security reasons) and it will need to be entered each time you purchase from my online shop. You can also check out online using PayPal, Apple and Google Pay. 

Our Rewards program is a loyalty program that you can sign up for for free by clicking the "Elan Points" button on the right hand side of our website or the "Rewards" tab at the top of the page. A box will appear on the right hand side about mid way down the page where you can create an account to start earning! Click on the "Ways To Earn" tab to see the things you can do to earn points for use towards coupons. freebies, and more on our website. You will immediately start earning one point per dollar spent on our website towards your point total as well! We also offer you a unique url link to send to your friends who want to try Elan Transfers for the first time and when they make their first order of $25 or more you both will be receive a coupon for a free enamel pin of your choice from our website. After you accrue some Elan Points you can click on the gift box icon "Ways To Redeem" in the Rewards box and choose what you would like to spend your Elan Points on. It's super easy and lots of fun to collect and spend points, click HERE to get started! 

We hope you love our underglaze transfers but it you don't please send unused, uncut sheets back to us in their original condition and packaging within 2 weeks and we will refund your purchase price minus shipping. If your transfers arrive damaged please contact us within 1 week of arrival and we give you details on how to return them for credit or exchange. 

We do our best to keep our designs in stock but they are screened one at a time and keeping up with the demand can be difficult depending on the time of year. There is no set schedule for website restocks but if you would like to be notified you can sign up for email notifications on the home page of our website and also turn notifications on for our Instagram posts. Our goal going forward to keep the supply coming so be assured we are hard at work making more and coming up with new exciting designs! Speaking of new designs... we release them a few times a year, usually in seasonal batches. 

Yes! If you are interested in having our underglaze sheets with your own designs please email me a 13.5" x 9" vector image of your design to elantransfers@gmail.com. Keep in mind the image quality and thickness of your lines (tiny details and shading does not work well for transfer designs). Also any text will need to be saved in reverse so it transfers correctly onto your clay piece. After we confirm your image we will make a screen for your design that we will use to print your sheets. You will then receive one transfer sheet to confirm your screen/image is correct and then we can begin creating your designs. There is a one time charge to make your original screen plate and a 50 sheet per color / per design minimum each time you order (you will receive a discounted price per sheet on custom transfers). This process can take several months of back and forth making sure your image quality is good and the design is correct before we begin making transfer sheets so please plan accordingly. 

Yes! If you are a retailer interested in carrying Elan Transfers or our Elan Enamel Pins please send us an email at elantransfers@gmail.com and include a copy of your resale certificate. 

Yes! There is no lead in any of our underglaze transfer sheets and they are all food safe when used with a food safe overglaze. 

We only recommend using Elan Transfer underglaze sheets on greenware or bisqueware ceramic pots. If you are a maker of other mediums you are welcome to try them out for your project, we offer a sample pack that you might find helpful here. We have had customers purchase our designs to use on polymer clay, leather, in paintings, in resin art, and more. I am not sure their results but if you are one of these people please feel free to elantransfers@gmail.com">email us your findings and I will post them here. 

Although our underglaze transfers are lead free and food safe once fired with an overglaze, these are NOT SAFE TO USE ON ACTUAL FOOD PRODUCTS. This means please do not try to apply these to cookies, cakes, etc. You can find some fun food decorating stencils here however. 

Yes! After you checkout on our website with your transfers you will be automatically emailed an instructional .pdf. This can sometimes end up in your junk email folder so if you do not receive it please email me at elantransfers@gmail.com">elantransfers@gmail.com and I can send it again or click here to download it. I recommend printing this out and keeping it handy as it talks about the tools you will need, several ways to apply our transfers, helpful hints, trouble shooting, glazing and firing information. In addition, we have free downloadable videos on our Instructional Videos page that shows many of these same topics as well as some paid videos showing advanced techniques. 

For basic transfer application you will need Elan Transfer decal sheets, a green or bisqueware piece to apply your design to, bowl of water, sharp scissors, and a pottery sponge.

For advanced techniques a yellow shape 2 mud tools rib, paint brushes, a small diameter knitting needle or smooth chopstick, clean towel to hold mugs in place, a tiny paint brush for touch-ups, tweezers, needle tool, and a spray bottle can be helpful. 

Yes! The application process is a bit diifferent for each but our transfers can be applied to wet, leather hard, and bisqued pottery. Please view our instructional video download page for some helpful videos. 

Yes! Either way is fine. Our transfers act as any other underglaze would and can be combined in any order with underglazes. For more information and helpful tips please see our instructional video download page.

Our transfers are made with underglaze and act as such so they will not stick to your kiln shelves or other pots unless you apply a glaze overtop. They can be tumble stacked with other greenware in the bisque kiln as well. It is important to note that until the designs reach cone 6 or have a glaze on top they can be smudged when you touch them so be careful when loading and unloading not to handle them too much.

Wiping pots after bisquing this is not recommended when you are using any underglaze decals as the ink is not set to the pot until it has a glaze on top or they are fired to a glaze temperature. If you get them wet or rub them after bisque it will smear the images. You can instead take them out side and blow them off if there is a lot of dust on them. Canned air or a compressor is good for this task although with my own pots I don't need to do this step when I glaze them with our rubbing technique that can be seen here.

Yon can use any glaze you like on top but keep in mind the translucency of the glaze will affect how much of the design you see. Even some clear glazes can appear cloudy or milky when applied too thick so consistency is also a concern. I recommend experimenting with some test tiles to get the perfect glaze before glazing a bunch of work. On my work I use Cone 5 HF-9 clear zinc free glaze from Amaco. I buy it in premixed gallons so I can brush it on each piece and I fired it to Cone 6 with a 5 min hold at temperature and a slow cool of 150 degrees per hour until it reaches 1800 degrees and then I shut the kiln off and let it cool naturally until about 200 when I crack the lid to peek. 

For more info and helpful hints please see our instructional video download page. 

Any and all! I highly recommend experimenting with different firing temperature and atmospheres to see what feels right for your work! I personally fire to Cone 6 in an electric kiln but have also had lots of fun using our transfers on pots fired in a gas reduction kilns and wood fired kilns reaching cone 12! Our designs can also be used in low fire work with an over glaze on top. If your final glaze firing temperature will be under Cone 6 to it is important to note that you will need an over glaze on top to seal the designs in and prevent them from rubbing off. It's also worth noting to take care when glazing and handling bisqueware with transfer designs as they can smudge when rubbed or if they get wet prior to the glaze application. 

Yes! You should notify the owner of the studio ahead of time and let them know you are planning to use our transfers in their studio. They will simply need to apply their clear glaze over top of your finished piece as they would normally do with other painted pieces.